Self-exclusion, time-out and cooling-off
Limits help when gambling needs a frame. Sometimes it needs a full stop. Time-outs and self-exclusion are the tools for that: they remove access to your casino account for a period you choose and, at most licensed operators, can't be undone on impulse. This page explains the options, how to request them, what happens to money left in the account, and how to make an exclusion actually hold. It describes how these tools generally work; the exact options at Boomerang are set out in the operator's own terms and account settings.
The options at a glance
| Option | Typical length | Ends how |
|---|---|---|
| Time-out / cooling-off | 24 hours to several weeks | Automatically at the end of the period |
| Operator self-exclusion | Months to several years, sometimes permanent | Only after the period, often with a request and waiting time |
| National register | Set by the register's rules | According to the register's procedure |
Time-out: a short, firm break
A time-out is useful after a bad session, during a stressful week or simply when you notice you are logging in more often than planned. You choose the length in the account settings, confirm, and the account locks until the period ends. Unlike a limit, a time-out stops all play, not just deposits. It is a good first step if you are unsure whether you need more.
Self-exclusion at the operator
Self-exclusion is for when you want gambling out of reach for a long time. Look for it in the responsible gambling section of the account settings, or ask the operator's support in writing. Before it starts:
- Withdraw any real-money balance you want to keep; active bonuses are usually forfeited.
- Ask whether the exclusion also covers other brands run by the same company.
- Ask the operator to stop all marketing emails and messages.
- Save the confirmation of the exclusion and its end date.
During the exclusion, don't open new accounts with this or related brands. Operators that detect them typically close them and may refuse to pay out winnings — and the attempt itself is a sign that the exclusion is needed.
National self-exclusion registers
Many countries run a national register that, once you are listed, obliges all operators licensed in that country to refuse you. Rules differ: some registers are free, some run for a fixed minimum period, and removal often requires a formal request after that period. If such a register exists where you live, it gives broader protection than excluding at one casino. Your national health services or a helpline can tell you whether there is one.
Making the break hold
Exclusion works best together with other barriers. Install gambling-blocking software on your phone and computer, ask your bank whether it can block gambling transactions on your cards, unsubscribe from casino newsletters and remove saved logins. Tell someone you trust about the decision. And plan what you will do with the time and money that gambling used to take.
Free support
You don't have to manage it alone. Gambling Therapy offers free online support in many languages, including for family members, and Gamblers Anonymous helps you find mutual-help meetings. Account limits and warning signs are covered on our responsible gambling page.